Privacy Policy

**Information You Provide Directly**

When you contact us, request a quote, sign up for our newsletter, or submit any form on our website, we may collect:

Name and job title Company name and industry Email address Phone number Mailing address Details about your facility or service inquiry

**Information Collected Automatically**

When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies, including:

IP address and approximate geographic location Browser type and version Device type and operating system Pages visited and time spent on each page Referring URL (the page that linked you to our site) Search terms used to find our website

**Information from Third-Party Tools**

We use third-party tools to analyse website performance and support marketing efforts. These tools may collect additional data as described in their own privacy policies:

Google Analytics 4 — website traffic and user behaviour analysis Google Tag Manager — tracking code management Google Ads — advertising performance tracking CallRail — phone call tracking and recording (callers are notified before recording begins) LinkedIn — advertising and remarketing Tidio or similar live chat platforms — chat conversation data Mailchimp or MailerLite — email marketing and newsletter management

We use the information we collect to:

Respond to service inquiries, quote requests, and contact form submissions Provide and deliver the services you request Send you our newsletter and marketing communications (with your consent) Improve our website content, performance, and user experience Run and measure the effectiveness of advertising campaigns Comply with legal and regulatory obligations Protect against fraud, unauthorized access, or misuse of our services

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to the services we provide or the operation of our business.

We may share your information only in the following circumstances:

Service providers: Third-party vendors who help us operate our website, process data, or deliver services (e.g., email marketing platforms, analytics providers, CRM systems). These vendors are contractually bound to use your information only as directed by SIG.

Legal requirements: If required by law, regulation, court order, or government authority, we may disclose your information as necessary.

Business transfers: In the event of a merger, acquisition, or sale of SIG assets, your information may be transferred to the acquiring entity. We will notify you of any such change via a notice on our website.

With your consent: We may share information in other circumstances with your explicit permission.

Our website uses cookies — small text files stored on your device — to improve your experience and collect analytics data. We use the following types of cookies:

Essential cookies: Required for the website to function correctly. These cannot be disabled. Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Marketing cookies: Used to track the effectiveness of advertising campaigns and serve relevant ads (e.g., Google Ads, LinkedIn). Functional cookies: Remember your preferences to improve your experience.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout.

SIG uses CallRail or a similar service to track and, in some cases, record inbound phone calls for quality assurance and training purposes. Callers are notified at the beginning of any recorded call. By continuing a call after the notification, you consent to the recording. Call recordings are stored securely and are not shared with third parties except as required by law.

If you subscribe to our newsletter or marketing emails, your email address will be stored in our email marketing platform. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly. We will process your unsubscribe request promptly.

Transactional emails (such as responses to service inquiries) are not marketing communications and are sent regardless of your newsletter subscription status.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption on our website (HTTPS) Access controls limiting who within SIG can access personal data Regular security reviews of our website and data handling practices

No method of data transmission or storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Contact and inquiry data: Retained for up to 3 years from the date of last contact Client service records: Retained for up to 7 years for legal and business purposes Newsletter subscriber data: Retained until you unsubscribe or request deletion Analytics and tracking data: Subject to the retention policies of third-party platforms

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you Correction: Request that we correct inaccurate or incomplete information Deletion: Request that we delete your personal information, subject to legal retention requirements Opt-out of marketing: Unsubscribe from marketing communications at any time Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at info@specialtyrescue.com or by phone at (817) 866-3720. We will respond to verified requests within 30 days.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to learn more.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe a child has submitted personal information to us, please contact us immediately.

Our website may contain links to third-party websites, including industry associations, regulatory bodies, or partner organizations. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how we handle your information, please contact us:

Specialty Industrial Group 6319 E. FM-916, Grandview, TX 76050 Phone: (817) 866-3720 Email: info@specialtyrescue.com Website: specialtyindgroup.com